The goods / products can be returned & refunded if the buyer received any expired product or different product from the purchase order / receipt. The buyer shall immediately contact us and report on the finding and discrepancy from the purchase order / receipt. We shall check and confirm on the issue.
Upon confirmation on the issue, the buyer shall return the purchased goods/products to us within 14 calendar days from the purchase date. The expired goods / products must remain unopened and return to us in good / original condition / undamaged condition. The buyer is eligible for a refund and the money will be refunded to the original payment method that the buyer has used during the purchase. For credit card payments it may take slightly longer to process and additional information / documents may be required.
After the 14 days period from the date of purchase order / receipt issued, or if the goods / products have been used or damaged by the buyer, the buyer will no longer be eligible and will not be able to receive a refund. We encourage our customers to check the goods/products immediately after receiving.
If there is any more questions or would like to find out more information, feel free to contact us.
Please return the goods / products to the following address:
Lot 9, Unit A2 Natco Industrial Park, Lorong Keluli 1B,
Kawasan Perindustrian Bukit Raja Selatan, Seksyen 7,
40000 Shah Alam, Selangor, Malaysia.
Tel: 603 – 3344 9870